Call Center Solutions by AnswerNet

HealthTechnolgy.com Onshore Call Center Partner AnswerNet’s award-winning Customer Care Center handle more than 50 million phone and Internet contacts each year. AnswerNet has 50+ call centers and uses a variety of leading call center solutions to provide a unique solution for every client. AnswerNet provides your customers with 24/7/365 service in a cost-efficient and highly effective business environment.

Our experience in Medical Answering, Appointment Setting, and Patient compliance management services ensure your client calls, requests and appointments, as well as any on-call schedules are handled by a live agent, without interruption, at a fraction of the cost of staffing your office. Our friendly, professional agents go through a rigorous training process to ensure your calls are handled with the highest level of efficiency and professionalism in the industry, 24 hours a day, 7 days a week, 365 days a year, in English, Spanish or French.

www.AnswerNet.com has a network of over 50 integrated call centers equipped with disaster backup capabilities and call re‐routing to secure your critical patient and practice data and keep your office in contact with your patients and healthcare facilities at all times. Every center has a failsafe system and a rollover plan in the rare event of a system outage of any kind.  AnswerNet’s award‐winning Medical Answering Services and Call Center Solutions are available throughout the United States and Canada.

Benefits of outsourcing medical practice administration to AnswerNet:
  • Month‐to‐Month Service Agreements
  • Uninterrupted Service
  • Cost Effective
  • Increases Staffing Efficiency
  • Seamless Integration with a Variety of Call Center Services
  • Customized Service to Meet Your Needs
  • Secure Data Backup and Storage
  • 24 Hour Live Agent Medical Answering
  • Customized Message Templates
  • Multiple Delivery Options
  • Local Numbers for Call Forwarding or Direct Use
  • Local Agents with National Level Technology and Support
  • Bilingual (or tri-lingual) Agents
  • Toll‐free Phone Numbers Available
AnswerNet Medical At-A-Glance
Average Time To Answer 3 Rings Or Less
Abandon Rate/Drop Off Rate <3%
Service level 93% assisted in < 20 seconds
First call resolution 95%
Agent utilization 75%
Agent training 33-point quality compliance scale
Agent turnover <20% per year
Agent retention 4 years
Agent education High school, some college
Scripting/Set-up time <10 days. Average is 5 days
Languages English, Spanish, French
Contract agents No
Agents are AnswerNet employees Yes
Reporting Customized to the customer’s need
Telephony and Call Switches Various – as suited to customer’s need
HIPAA Compliant Yes
PCI-DSS Compliant Yes
Failsafe at all sites Yes
Number of sites 50+ in continental USA and Canada
Medical Practice Answering Services Yes
Online appointment scheduling Yes
Live Agent appointment scheduling Yes
Online or live agent appointment reminders Yes
On-call schedule management Yes
Remote calendar updates Yes
Virtual receptionist Yes
Remote office management Yes
Typical AnswerNet Medical call flow

A great number of AnswerNet’s medical clients have been with us since the company started and with our acquired companies before that. We are committed to zero errors, patient satisfaction and by outsourcing your call center and office management services, you will reduce your overhead expenses and run more efficiently, guaranteed. 

Value proposition
Per week


Outsourced by hour
.80/minute 15 call hours in a week $720
Vs
In-house full time $500/week+ 25% benefits x 3 administrators 40 hour week $1875

Per month


Outsourced by hour
.80/minute 60 call hours
In a month
$2880
Vs
In-house full time $500/week+ 25% benefits x 3 administrators 40 hour week $7500

Per Year


Outsourced by hour
.80/minute 720 call hours in a year $34,560
Vs
In-house full time $500/week+ 25% benefits x 3 administrators 40 hour week $97,500
Overall savings of a minimum of 36%, plus a guarantee of no missed calls, 24/7 service, English, French or Spanish services, call recordings, reporting, and logs of all calls
 

425 Washington Blvd., Jersey City,
New Jersey 07302, USA

Phone: +1 201.258.4704 / 201.258.4704
Fax: +1 201.604.3480